Job Description​

​This position provides IT support to a variety of Epic applications as a subject matter expert and secondary support to other systems supported by teammates. Applications include but not limited to EpicCare Ambulatory, EpicCare Link and Care EveryWhere. Position researches, builds and validates application design specifications, flowcharts, and test scripts. Position utilizes resources and material including application specifications and guides to troubleshoot complex issues. Coordinates the systems installation with the user department, ensuring satisfactory results. May participate in smaller-scope portions of a larger project as assigned. Works with off-the-shelf systems and modifies features of the software as request by stakeholders. Responsible for end users’ training on assigned systems, as needed. Assists with the development and execution of test plans in cooperation with the project team. Completes other duties as assigned. 

Associate's degree or 10 years' experience in Healthcare IT in lieu of degree required.

1 Application Certification (or, if not available, equivalent expert knowledge of supported applications) required.

EpicCare Ambulatory Required

EpicCare Link Preferred

Care EveryWhere Preferred

Meets the requirements of IS Analyst I plus the following:

• Demonstrates the ability to mentor, cross train and orient junior staff and peers. 
• Interacts with project team to actively participate in presentations and project meetings. 
• Proficient in problem identification, root cause analysis, and resolutions. 
• Utilizes process improvement for system/workflow optimization. 
• Provides support for the work of peers. 
• Works with software users to identify opportunities for improvement and solutions to business problems using automation. 
• Modifies new application software to reflect approved changes as specified by the users. 
• Identifies dependencies with other applications. 
• Completes tasks of moderate complexity with minimal supervision. 
• Translates customers’ functional requirements into functional specifications for system design and program specifications. 
• Demonstrates a working knowledge of specific processes related to Healthcare Information Technology. 
• Demonstrates an expertise in assigned applications and an understanding of how to integrate applications to create solutions for assigned areas. 
• Initiates process improvement opportunities within IT and with end users. 
• Assesses, identifies and troubleshoots root causes for complicated problems and processes, resolves, and/or coordinates resolutions. 
• Assists to prioritize customer requests. 
• Maintains vendor required certifications. 
• Shares expertise with peers and managers. 
• Assists with the preparation of training materials, knowledge base articles and Tip Sheets and conducts training as needed. 
• Contributes to best practices and routinely shares with end users to improve application and use of technology. 
• Provides project managers with forecast for resource estimates on projects and regularly tracks actual time against estimates. 
• Executes small projects and participates on assigned complex projects. 
• Maintains list of production and project-related application issues. 
• Multitasks and prioritizes tasks with minimal direction. 
• Demonstrates initiative and meets deadlines. 
• Assists in development of training material and assists in conducting training. 

Job Requirements

Applicable Experience:

Job Details

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

Effective November 1st, 2021, full COVID-19 vaccination is a condition of employment for all Saint Luke’s Health System employees unless a medical or religious exemption is approved.