Throughout the COVID-19 pandemic, Saint Luke’s Health System is committed to providing exceptional care for all patients and a safe and healthy atmosphere for our team.

Person, Nurse, Doctor

Manager Communication Operations, Full time.

Kansas City, Missouri.

JobReq0020017

 

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Manager Communication Operations

  • 4401 Wornall_Rd, Midtown - Westport, Kansas City, Missouri, United States, 64111
  • Full time

Job Description​

The Communication Operations Manager is responsible for the coordination, education, and ownership of system communication operations including planning, coordinating, and integrating optimal, standardized processes across the Health System ensuring effective utilization of communication system and optimal patient experience. Ensure the department meets the capital and expense forecasts and budgets as determined by the System Budget Department. Perform highly detailed project management on such items as the Health System Telephone Directory, CAS analysis and implementation, system changes as they affect the Operator Services area. Represents Communication Operations on System critical committees and Patient Focus Groups. ​

  • Oversee the daily operations of the SLHS Communications Operators.

  • Responsible for the annual performance reviews, employee development of the SLHS Operators.

  • Coordinate with the Supervisor on scheduling.

  • Analyze Operator usage and call volumes data to establish appropriate scheduling and forecast budget needs. Work with the Director to set budget goals and ensure these goals are met.

  • Set and hold Operators accountable for productivity and service goals.

  • Trouble shoot operations issues and serve as the primary contact for the SLHS operators.

  • Represent the SLHS Operators on variety of committees and work groups to ensure the interests and needs of the Operators are communicated/addressed.

  • When needed this role will provide service recovery and address any disciplinary needs of the SLHS Operators.

  • Works to build standardization operationally among all operators and support the SLHS patients experience goals and objectives.

  • Regularly work with other departments to support shared goals and address issues or concerns.

  • Serve as the subject matter expert on switchboard electronic systems to include scheduling systems utilized by the Operators making changes as needed.

  • Provides regular reporting on activities associated with the Operators to leadership.

  • Other duties as assigned.

Job Requirements

Applicable Experience:

3-5 years

Bachelor's Degree (Required)

Job Details

Full time

Day (United States of America)

"The best place to get care. The best place to give care." That is the Saint Luke's vision and, whether in a hospital, clinic, practice, or office, our more than 12,000 employees strive toward that vision every day. Saint Luke's employees are proud of our rich history and heritage, and that we remain the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who always strive for excellence in patient care. Take this opportunity to do the best work of your career within a highly diverse and inclusive work space where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. We hire only non-tobacco users.

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