Job Description​

Provide customer service and seamless entry to patients, families, physicians, physician offices, the community and internal departments throughout SLHS. May include, but is not limited to; pre-admission, main and emergency registration, insurance verification, and other duties as assigned to promote the overall reduction of days in A/R such as billing and collection reports. This individual may also be responsible for determining financial accountability, notifying/collecting of up-front patient financial responsibility, providing information and referrals. All of these require collecting complete and accurate demographic, financial and clinical information, and providing patient instructions and education with excellent customer service.  Candidate must exhibit excellent customer service skills with knowledge of the principles and practices of customer service and telephone courtesy.  Position requires being able to maintain the highest level of patient confidentiality and dignity at all times, consistently striving for the utmost in patient satisfaction.  Candidate must be self-motivated and able to work as part of a team as well as independently with a high degree of accountability. The Patient Access Representative will include the Emergency Department Registration process.  This position will work day shifts (6 am to 2 pm) in addition to evening shifts (2 pm to 10 pm) and also in addition to night shifts (10 pm to 6 am).

Job Requirements

Applicable Experience:

Job Details

"The best place to get care. The best place to give care." That is the Saint Luke's vision and, whether in a hospital, clinic, practice, or office, our more than 12,000 employees strive toward that vision every day. Saint Luke's employees are proud of our rich history and heritage, and that we remain the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who always strive for excellence in patient care. Take this opportunity to do the best work of your career within a highly diverse and inclusive work space where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. We hire only non-tobacco users.