Job Description​

The Patient Account Representative will be responsible for reviewing and auditing billing charges, billing, collection, straightforward coding, and all account receivable activities for the physician clinics within Saint Luke's Health System. Activities include, but are not limited to, entering charge demographics, troubleshooting charge related issues raised by clinic staff, responding to inbound and outbound billing calls from patients, payment posting, resolving payment credits, identifying and correcting medical claim errors that may prevent payment and identifying, correcting, and resubmitting medical claims denied by insurance companies.  Resolving claim edits, working denials and appeals.  Evaluation and coding of ICD, CPT, HCPCS.  All coding initiatives, NCCI edits, incidentals/inclusive, and bundling rules, etc.   Demonstrate competency for invalid diagnosis, modifiers, coding related issues.

This position has flex hours, employee works 5 days a week M-F.  Employee can choose how to work 8 consecutive hours anytime between 6:00-5:30 pm.  This is a telecommuting position, offers career ladder advancement opportunities, and includes a bonus program.

Payments Team Job Duties:

• Responsible for EDI transmissions,  electronic and manual payment posting
• Resolve electronic remittance errors
• Responsible for recording daily bank deposits on entity batch logs
• Balance payment batches posted in Epic to cash deposits and resolve variance
• Resolve payment posting errors
• Responsible for credit resolution of unidentified payments by contacting payors and refunding, when appropriate
• Research missing checks, payments, and/or EOBs by contacting payors

• Responsible for contacting payors attempting to pay by virtual credit card

Important To Note:

• Ideal candidate will have at least 1 year experience in general billing (required)

Why Saint Luke’s?

• We are dedicated to innovation and always looking for ways to improve.
• We offer a Career Advancement Program to expand your skills and grow your career.

• We believe in creating a collaborative environment where all voices are heard.
• We are here for you and will support you in achieving your goals.
• Saint Luke’s offers competitive salaries and benefits packages to all of their employees, click here to find out more.

Job Requirements

Applicable Experience:

Job Details

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

Effective November 1st, 2021, full COVID-19 vaccination is a condition of employment for all Saint Luke’s Health System employees unless a medical or religious exemption is approved.