Job Description​

The Patient Account Representative will be responsible for billing, collection, straightforward coding, and all account receivable activities for the physician clinics within Saint Luke’s Health System.  Activities include, but are not limited to, responding to inbound and outbound billing calls from patients, payment posting, resolving payment credits, identifying and correcting medical claim errors that may prevent payment and identifying, correcting, and resubmitting medical claims denied by insurance companies.

Percentage of time spent on job duties above will vary dependent on the focus area of team assigned.  A summary of specific team duties are described below, all to include other duties as assigned. 

Payments Team Job Duties:

• Responsible for EDI transmissions,  electronic and manual payment posting
• Resolve electronic remittance errors
• Responsible for recording daily bank deposits on entity batch logs
• Balance payment batches posted in Epic to cash deposits and resolve variance
• Resolve payment posting errors
• Responsible for credit resolution of unidentified payments by contacting payors and refunding, when appropriate
• Research missing checks, payments, and/or EOBs by contacting payors
• Responsible for contacting payors attempting to pay by virtual credit card

Important To Note:

• Ideal candidate will have 1-2 years experience in general billing (required)
• Ideal candidate will have previous accounting experience (preferred)
• Ideal candidate will have previous cash reconciliation experience (preferred)
• This position has flex hours, working Monday -Friday.  Employee can choose how to work 8 hour days anytime between 6:00am-5:30 pm (with a start time no later than 9am).  Position will telecommute 100%, offers career ladder advancement opportunities, and includes a bonus program.

Job Requirements

Applicable Experience:

Job Details

"The best place to get care. The best place to give care." That is the Saint Luke's vision and, whether in a hospital, clinic, practice, or office, our more than 12,000 employees strive toward that vision every day. Saint Luke's employees are proud of our rich history and heritage, and that we remain the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who always strive for excellence in patient care. Take this opportunity to do the best work of your career within a highly diverse and inclusive work space where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. We hire only non-tobacco users.