Throughout the COVID-19 pandemic, Saint Luke’s Health System is committed to providing exceptional care for all patients and a safe and healthy atmosphere for our team.

Person, Nurse, Doctor

Patient Accounts Representative SLMG, Full time.

Kansas City, Missouri.



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Patient Accounts Representative SLMG

  • 901 E 104 St, Red Bridge North, Kansas City, Missouri, United States, 64131
  • Full time

Job Description​

The Patient Account Representative performs all billing and collecting activities to manage the accounts receivables for Physician Enterprise Centralized Billing Office (CBO). Activities include, but are not limited to, charge entry, payment posting, account follow-up and reconciliation, resolutions with payors, payment plan or financial assistance coordination, identifying problem trends, and communicating with payors, practices and patients.  Percentage of time spent on job duties above will vary dependent on the focus area of team assigned.  A summary of specific team duties are described below, all to include other duties as assigned. 

Credits Team Job Duties:

  • Responsible for reviewing patient/guarantor accounts and investigate credit balances (includes reviewing overpayments from insurance companies and patients)
  • Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded
  • Identify trends causing credits and escalate to other team members for resolution
  • Work assigned work queues within Epic timely

Important To Note:

  • Ideal candidate will have 1-2 years experience in general billing (required)
  • Ideal candidate will have previous accounting experience (preferred)
  • Ideal candidate will have previous cash reconciliation experience (preferred)
  • This position has flex hours, working 5 days a week M-F.  Employee can choose how to work 8 hour days anytime between 6:00am-5:30 pm (with a start time no later than 9am).  Position will telecommute 99% of the time, with 1% working in office, offers career ladder advancement opportunities, and includes a bonus program.

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full time

Day (United States of America)

"The best place to get care. The best place to give care." That is the Saint Luke's vision and, whether in a hospital, clinic, practice, or office, our more than 12,000 employees strive toward that vision every day. Saint Luke's employees are proud of our rich history and heritage, and that we remain the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who always strive for excellence in patient care. Take this opportunity to do the best work of your career within a highly diverse and inclusive work space where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. We hire only non-tobacco users.

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