Throughout the COVID-19 pandemic, Saint Luke’s Health System is committed to providing exceptional care for all patients and a safe and healthy atmosphere for our team.

Person, Nurse, Doctor

Patient Accounts Representative - SLPG Full Time, Full Time.

Kansas City, Missouri.



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Patient Accounts Representative - SLPG Full Time

  • 901 E 104 St, Saint Luke's Heath System - Headquarters, Kansas City, Missouri, United States, 64131
  • Patient Accounting
  • Full Time

Job Description​

The Patient Account Representative will be responsible for billing, collection, straightforward coding, and all account receivable activities for the physician clinics within Saint Luke’s Health System.  Activities include, but are not limited to, responding to inbound and outbound billing calls from patients, payment posting, resolving payment credits, identifying and correcting medical claim errors that may prevent payment and identifying, correcting, and resubmitting medical claims denied by insurance companies.

Customer Service

• Responsible for answering inbound patient calls

• Answer patient emails in Electronic Medical Record system.

• Making outbound collection calls to patients to obtain information needed to collect payment.

• Straightforward coding (i.e. Review patient charts for billing implications or referrals)

• Provide price estimates for patients.

• Process credit card payments while complying with the Credit Card Handling policy.

• Establish payment plans with patients.

• Identify patients needing financial assistance. Obtain financial information and review to determine if documentation is needed. Proper, confidential handling of supporting financial documentation.

• Research and troubleshoot patient account payment issues.

• Serve as liaison between patient and other departments as needed.

• Process incoming mail and faxes.

• Meet department productivity and quality metric.

• Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate

• This position is responsible for identifying opportunities and reporting trends to improve patient satisfaction and workflow efficiencies by identify reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions.  Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to  identify the correct insurance at registration, correct payment posting,  medical necessity warnings.

This position has flex hours, employee works 5 days a week M-F.  Employee can choose how to work 8 hour days anytime between 8:00-5:00 pm. This is a telecommuting position, offers career ladder advancement opportunities, and includes a bonus program.

The ideal candidate for this position will have a minimum of 1 year of previous medical billing and/or customer service experience.

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)

"The best place to get care. The best place to give care." That is the Saint Luke's vision and, whether in a hospital, clinic, practice, or office, our more than 12,000 employees strive toward that vision every day. Saint Luke's employees are proud of our rich history and heritage, and that we remain the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who always strive for excellence in patient care. Take this opportunity to do the best work of your career within a highly diverse and inclusive work space where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. We hire only non-tobacco users.

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