Throughout the COVID-19 pandemic, Saint Luke’s Health System is committed to providing exceptional care for all patients and a safe and healthy atmosphere for our team.

Person, Nurse, Doctor

Saint Luke's Regional Laboratories Client Services Associate - Full Time Days, Full time.

Kansas City, Missouri.

JobReq0019343

 

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Saint Luke's Regional Laboratories Client Services Associate - Full Time Days

  • 4401 Wornall_Rd, Midtown - Westport, Kansas City, Missouri, United States, 64111
  • Full time

Job Description​

Serves as a customer service representative for Saint Luke's Hospital Laboratory. Primary responsibilities are receiving and responding to physician/nursing unit inquiries, requests for test information, supplies and miscellaneous problem solving concerns in a timely manner.  

  • Answers telephone calls into Laboratory department.  
  • Documents customer inquiries and concerns.   
  • Directs calls to technical science section or pathologist when appropriate.  
  • Follows department protocols for adding tests on to specimens in lab.  
  • Preserves documents for temporary or permanent storage by filing or scanning to Epic.  
  • Escalates unresolved concerns to Saint Luke's Hospital Laboratory Director. 

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full time

Day (United States of America)

"The best place to get care. The best place to give care." That is the Saint Luke's vision and, whether in a hospital, clinic, practice, or office, our more than 12,000 employees strive toward that vision every day. Saint Luke's employees are proud of our rich history and heritage, and that we remain the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who always strive for excellence in patient care. Take this opportunity to do the best work of your career within a highly diverse and inclusive work space where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. We hire only non-tobacco users.

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