Clinic Navigator/Medical Assistant – Retail 

Position Description 

The Medical Assistant ensures smooth operations within the clinic with the goal of providing a positive patient experience with every customer encounter. Responsible for the overall patient flow through the clinic providing excellent customer service skills and professional demeanor at all times. Assists providers in delivery of professional medical care including but not limited to  

• Patient Registration (Convenient Care) 

• Collecting of Fees as Appropriate (Convenient Care) 

• Verifying Insurance (Convenient Care) 

• Running Epic for High Deductible Insurance (Convenient Care) 

• Scheduling Patient Appointments 

• Rooming Patients 

• Checking and Entering Patients Vitals 

• Verifying Patients' Medical and Surgical History 

• Verifying Patients Medication List  

• Documentation in the EMR per clinic protocol 

• Performing Point of Care Testing such as Flu, Covid, Strep, Urine Analysis, Glucose, INR, Lipid Panel, and HCG. 

• Documenting POCT Test Results in the POCT Book 

• Performing Monthly Quality Control Tests 

• Performing Opening and Closing Duties 

• Assisting NPs with Ordering Supplies 

• Ensuring all supplies are up to date and not expired 

• Checking Clinic Voicemail and Fax 

ADDITIONAL MA DUTIES: 

• Calling patient results after NP review 

• Entering Orders into Epic 

• Administer Injections  

• Evenings 4-8 and every other weekend from 8-5

Teamwork 

Fosters and maintains positive relationships with the retail manager, providers and staff. Effectively communicates team needs to Area Manager to ensure superior service is delivered to patients. Works collaboratively with all disciplines and offers assistance to all customers. Takes initiative to meet the needs of all patients, while demonstrating flexibility and adaptability to meet team needs (including changes to assignments). Ability to float within the market and adjust to scheduling based on the needs of the market. Attends and participates in ongoing training and education as required. Ability to ascertain what needs to be done and prioritize patient flow when rooming and responding to patients efficiently.  

Quality 

Demonstrates awareness of and performs tasks within the Scope of Practice. Performs clinical tasks and activities as required to ensure patient safety is maintained and quality care is given. Prepares equipment and assists provider during appointment as requested. Follows all HIPAA and OSHA regulations. Performs vital signs and point-of-care testing as delegated by Provider. Assists Provider in documentation related to patient care. Actively participates in quality improvement meetings or action plan development for performance and process improvement activities.